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nzgmw

Posts 9
What is the average wait for photos to be processed please?

mychillybin team

Posts 590
Any photos appropriately marked urgent (with highly time sensitive content) during upload are typically processed in less than 24 hours.

Normal uploads typically process within 2 weeks to a month. The current oldest process date is 4 January 2012 which is a little over a month due to summer holidays.

Photographers who have upload very large numbers (80 - 300+) of images at once have them processed in batches spread over a few months - there are currently 5 photographers like this (or with images which have some problem that needs investigation). The oldest of these were uploaded in October 2011.

cheers for now
the chillys

Scene Stealer New Zealand

Posts 42
Are you suggesting that photographers don't submit massive amounts in one go, as that will put them way back in the priority list? I think we should all just stop submitting and wait for you to catch up.

mychillybin team

Posts 590
Thanks for the offer - think we can catch up again within 2 weeks.

When photographers submit 100's in a single day we process them in roughly weekly batches over the following weeks, so that everyone else does not need to wait unduly. That is why there are still some October submission images being released.

Other than these cases processing is now with images uploaded 4 January and catching up quite quickly.

There will soon be further website operational enhancements released to assist customers find the best available images quickly ... more on this soon.

the chillys
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